SprintRay, Inc. Terms of ServiceEffective Date – 11/22/2021
This website is operated by SprintRay, Inc. Throughout the site, the terms “we”, “us” and “our” refer to SprintRay. The terms “you” and “your” refer to you, the person or entity using the site and purchasing any service or product. SprintRay offers this website, including all information, products, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The use of any material on this website on any other web site or networked computer environment is prohibited. All trademarks, service marks, and trade names (collectively, the “Marks”) are proprietary to SprintRay or other respective owners that have granted SprintRay the right and license to use such Marks. Any use of content or descriptions, any derivative use of this website or its content, and any use of data mining, robots, or similar data gathering and extraction tools are all strictly prohibited. In no event shall the user frame any portion of the website or any content contained therein.
Engagement of Service
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your account and/or access to the site.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve 1.) transmissions over various networks; and 2.) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.
ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) or any product without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
THIRD PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation 1) to maintain any comments in confidence; 2) to pay compensation for any comments; or 3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, its content, or any product you purchase from SprintRay : 1) for any unlawful purpose; 2) to solicit others to perform or participate in any unlawful acts; 3) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others, including without limitation copyright and similar intellectual property rights; 5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 6) to submit false or misleading information; 7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 8) to collect or track the personal information of others; 9) to spam, phish, pharm, pretext, spider, crawl, or scrape; 10) for any obscene or immoral purpose; or 11) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
This is a legally binding agreement between you and SprintRay. If you want to use SprintRay hardware or software, you must agree to these Terms of Service. Please read this summary, and the full terms below, carefully. By clicking on the “I Agree” button, you acknowledge that you have read, understood, and agree to these terms. Don’t click on this button unless you are using SprintRay’ software and hardware personally or have the authority to enter into an agreement for your company.
From time to time, SprintRay may change or amend these terms. If we do, we will notify you, either through the user interface, in an email notification, or in some other reasonable way. If you keep using the software or hardware after the change becomes effective, you are agreeing to the changed terms.
The agreement between you and SprintRay described in this document starts when you purchase, download, or install any SprintRay software and it lasts until SprintRay provides you with notice that you are in breach of any of the terms. If SprintRay terminates the agreement, you must delete any SprintRay software–but some of the terms of the agreement, such as the limitation on warranties, will remain in effect.
If we ever have a disagreement arising out of or relating to this agreement, or any alleged breach, it will be resolved by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule. You and we further hereby consent to the exclusive jurisdiction and venue of the courts in Los Angeles County, California, U.S.A for the purposes of entering judgment on the award rendered by the arbitrator[s].If any part of this agreement is found to be contrary to law, then that provision will be construed as nearly as possible to reflect the intention of the parties, with the other parts of the agreement remaining unchanged.
SprintRay is not a manufacturer of medical devices. SprintRay provides tools and materials that may be used in many applications, but makes no claims as to the safety or effectiveness of any specific devices made using SprintRay products. Resins provided through SprintRay have been produced by third parties whose resins have been engineered to comply with the industry standards specifically identified within the technical data sheets and have been tested according to relevant testing protocols for those standards. Biocompatible resins are a speciality product, developed for use by medical professionals, and should be used in accordance with the instructions for use. The final performance characteristics of cured photopolymer resin may vary according to your compliance with the instructions for use, application, operating conditions, material combined with, end use, or other factors.
You must independently verify the suitability of the material for the application and intended purpose before using it.
In no event shall SprintRay be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of SprintRay’s products. To the fullest extent legally permitted SprintRay EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to SprintRay.
During installation, SprintRay software may ask you to opt in to the collection of diagnostic information regarding your use of SprintRay’s software or hardware in order to help our engineers improve SprintRay’s products. If you opt in, you agree that SprintRay may collect, maintain, and use information about the operation of SprintRay’s hardware and software, such as hardware serial numbers, print times, laser power levels, and 3D model sizes. No full models, 3D geometry, or personal information will be collected without your additional and explicit consent.
SprintRay software is licensed, not sold. That means that SprintRay owns all of the rights in the software it is allowing you to use, except for components such as open source libraries that have their own licenses and rules. By allowing you to use it, it does not mean we are transferring ownership to you. You may not break our software down to analyze it, modify it, use it with non-SprintRay products, or redistribute it without our consent. You may not rent, lease, or copy the software to others. You may not use our software with non-SprintRay hardware. In short, you agree to respect any and all copyrights and patents that apply to the software.
Software distributed by SprintRay is not covered under the limited hardware warranty. SprintRay software is provided to you on an “as-is” basis. That means that SprintRay and its suppliers disclaim all express, implied, or statutory warranties for any licensed software, including merchantability, fitness for a particular purpose, title, and non-infringement. If applicable law requires any warranties for the licensed software, any such warranty is limited to 90 days from the date of purchase, download, or installation–whichever is earliest.
If you have questions regarding this agreement, or wish to obtain additional information, please send an email to our support department through our contact page.
SprintRay accepts returns for refunds or exchanges, subject to the following:
30 Days: You can return purchased items to SprintRay within 30 days of the date they were shipped to you. After 30 days, we do not accept returns. See our Warranty Policy for warranty service and procedures.
Condition: The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Consumables, such as resin and resin tanks, will not be accepted if packaging is opened.
Return to Manufacturer Authorization (RMA): Before returning an item, contact us at [email protected] to explain the reason for the return, the details of your original order, and whether you want a refund or an exchange. As appropriate, we will issue you an RMA number, which you need to include in the package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.
Shipping: Pack the item according to our instructions to prevent damage in transit. In case of a return for repair covered by our one-year Limited Warranty or ProTection Plan within United States and Canada, SprintRay will cover the cost of shipping. For other returns, you may want to insure the package for its value, as you will be responsible for any damage occurring in transit. Use a shipping service that allows you to track the package. You are responsible for paying all shipping and insurance costs for the return shipment. If you are seeking an exchange, you will also be responsible for all costs of shipping the new item to you.
Extraterritorial Returns: SprintRay is not responsible for any return shipping costs and any incidental fees or tariffs outside of United States and Canada. You should familiarize yourself with your region’s customs policies and shipping providers.
Upon Receipt: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.
Restocking Fee: For non-defective items, SprintRay charges a restocking fee equal to 10% of the original purchase price of each item returned. This fee will be deducted from your refund, or if you have requested an exchange, the fee will need to be received by SprintRay before the new item is shipped.
Refund: If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting SprintRay, please check with your credit card company, bank, or other payment service.
Exchange: If an exchange is approved, we will ship the new item to you, after payment of any applicable restocking and shipping fees.
EXCLUSIVE LIMITED WARRANTY
SprintRay’s warranty obligations for all hardware products sold by SprintRay are limited to the terms set forth below. To be eligible for this Exclusive Limited Warranty the hardware products must be purchased through SprintRay or through a SprintRay Authorized Reseller with a valid Proof of Purchase. SprintRay warrants SprintRay-branded hardware products against defects in materials and workmanship under normal use for a period of one year from the date of retail purchase by the original end-user purchaser (“Warranty Period”). Hardware products include MoonRay S, MoonRay D, Pro 95, Pro 55, Pro Cure, Pro Wash/Dry, and/or any factory reconditioned version of the aforementioned products. Purchasers of these products may opt to purchase a ProTection Plan (“Extended Warranty Period”) to run consecutively with the initial Warranty Period. This ProTection applies to a single ecosystem of Pro 3D printer, Pro Wash/Dry, or ProCure product.
If a hardware defect arises and a valid claim is received within the Warranty Period or the Extended Warranty Period if applicable, at our sole option and to the extent permitted by law, SprintRay will either 1) repair the hardware defect at no charge, using new or refurbished replacement parts, 2) exchange the hardware product with a hardware product that is new or reconditioned by SprintRay or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original hardware product, or 3) refund the purchase price of the hardware product. SprintRay may request that you replace defective parts with new or refurbished user-installable parts that SprintRay provides in fulfillment of its warranty obligation. A replacement hardware product or part, including a user-installable part that has been installed in accordance with instructions provided by SprintRay, assumes any remaining warranty for the original hardware product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a hardware product or part is exchanged, any replacement item becomes your property and the replaced item becomes SprintRay’s property. Parts provided by SprintRay in fulfillment of its warranty obligation must be used in hardware products for which warranty service is claimed. When a refund is given, the hardware product for which the refund is provided must be returned to SprintRay unless specified otherwise.
EXCLUSIONS FROM AND LIMITATIONS TO WARRANTY
This Limited Warranty applies only to hardware products manufactured by or for SprintRay that can be identified by the “SprintRay” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-SprintRay hardware products or any software, even if packaged or sold with SprintRay hardware products. Manufacturers, suppliers, or publishers, other than SprintRay, may provide their own warranties to the end user purchaser, but SprintRay, in so far as permitted by law, provides its hardware products “as is”. Software distributed by SprintRay with or without the SprintRay brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the Terms and Conditions for the software for details of your rights with respect to its use.
SprintRay does not warrant that the operation of the hardware product will be uninterrupted or error-free. SprintRay is not responsible for damage arising from failure to follow instructions relating to the hardware product's use.
This warranty does not apply to: 1) damage caused by use with non-SprintRay products including non-SprintRay approved third-party resins; 2) damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes (e.g. spilled resin within hardware); 3) damage caused by operating the hardware product outside the permitted or intended uses described by SprintRay; 4) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of SprintRay; 5) a hardware product or part that has been modified to alter functionality or capability without the written permission of SprintRay including the refilling of resin cartridges even with SprintRay resins; 6) consumable parts, unless damage has occurred due to a defect in materials or workmanship; 7) cosmetic damage, including but not limited to scratches, dents; or 8) products with a SprintRay serial number or “Void-Warranty” sticker that has been removed or defaced; or 9) Pro Wash/Dry damage resulting from: 9.1) failure to replace IPA when the hydrometer floats; or 9.2) use within post production processing (e.g. use of pumice or other polishing compounds); or 9.3) use of IPA concentration lower than 91%.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SPRINTRAY' RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY SPRINTRAY IN ITS SOLE DISCRETION.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our service or any SprintRay hardware product will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or the hardware product will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
SprintRay is not a manufacturer of medical devices. SprintRay provides tools and materials that may be used in many applications, but makes no claims as to the safety or effectiveness of any specific devices made using SprintRay hardware products. SprintRay’s resins have been engineered to comply with the industry standards specifically identified within the technical data sheets and have been tested according to relevant testing protocols for those standards. Biocompatible resins are a specialty product, developed for use by medical professionals, and should be used in accordance with the instructions for use. The final performance characteristics of cured photopolymer resin may vary according to your compliance with the instructions for use, application, operating conditions, material combined with, end use, or other factors.
You must independently verify the suitability of the material for the application and intended purpose before using it.
In no event shall SprintRay be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of SprintRay hardware products. To the fullest extent legally permitted SprintRay EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to SprintRay.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all SprintRay products and services delivered to you through the service are (except to the extent otherwise expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD OR EXTENDED WARRANTY PERIOD IF APPLICABLE. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
No SprintRay reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, SPRINTRAY IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH SPRINTRAY HARDWARE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE HARDWARE PRODUCT. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the hardware product is still not functioning properly after making use of these resources, please contact SprintRay at [email protected] You must assist in diagnosing issues with your hardware product and follow SprintRay's warranty processes.
SprintRay may restrict warranty service outside the United States. SprintRay may provide warranty service by i) servicing your printer at one of our repair service locations or ii) by sending you new or refurbished customer-installable replacement hardware product or parts to enable you to service or exchange your own Hardware Product (“DIY Service”).
Service options, parts availability, and response times may vary. Service options are subject to change at any time. In accordance with applicable law, SprintRay may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
REPAIR SERVICE LOCATION
If we opt to service your SprintRay hardware product at one of our service locations, you will be responsible for packaging and shipping your SprintRay hardware product to the service location requested. If you no longer have the original packaging, SprintRay may send you packaging material. If you are located in the United States, SprintRay will provide pre-paid shipping way bills. Customers who our outside the United States and purchase from international resellers may be required to cover the cost of shipping to a repair service location.
“DO IT YOURSELF” (DIY) SERVICE
If we opt to send you a new or refurbished replacement hardware product or part, upon receipt of the replacement hardware product or part, the original hardware product or part becomes the property of SprintRay and you agree to follow instructions, including, if required, arranging the return of original hardware product or part to SprintRay in a timely manner. When providing DIY Service requiring the return of the original hardware product or part, SprintRay may require a credit card authorization as security for the retail price of the replacement pardware product or part and applicable shipping costs. If you follow instructions, SprintRay will cancel the credit card authorization, so you will not be charged for the Hardware Product or part and shipping costs. If you fail to return the replaced hardware product or part as instructed, SprintRay will charge the credit card for the authorized amount.
You agree to indemnify, defend and hold harmless SprintRay and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).
APPLICABLE LAW AND CONSENT TO SUBMIT ALL CLAIMS & DISPUTES TO ARBITRATION
To the maximum extent permitted by law, these Terms of Service and any separate agreements whereby we provide you Service or products shall be governed by the laws of the State of California, United States without reference to conflicts of law principles. As set forth above, if we ever have a disagreement arising out of or relating to this agreement, or any alleged breach, it will be resolved by arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You and we further hereby consent to the exclusive jurisdiction and venue of the courts in Los Angeles County, California, U.S.A for the purposes of entering judgment on the award rendered by the arbitrator[s].
Unless otherwise expressly stated herein, these Terms of Service constitute the entire agreement between you and SprintRay with respect to the Service and any product you purchase from SprintRay and supersedes all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between you and SprintRay. SprintRay objects to and rejects any additional or different terms proposed by you, including those contained in your purchase order, acceptance or website. SprintRay’ failure to object elsewhere to any provisions of any subsequent document, communication, or act of you shall not be deemed a waiver of any of the terms hereof. SprintRay’ obligations hereunder are neither contingent on the delivery of any future functionality or features of the Service nor dependent on any oral or written public comments made by SprintRay regarding future functionality or features of any product
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); or other event outside the reasonable control of the obligated party. Each party will use reasonable efforts to mitigate the effect of a force majeure event
Except for actions for nonpayment or breach of a party’s proprietary rights, no action, regardless of form, arising out of or relating to the Agreement may be brought by either party more than one year after the cause of action has accrued.
Relationship of the Parties
SprintRay and you agree that no joint venture, partnership, employment, or agency relationship exists between you and SprintRay as a result of these Terms of Service or your use of the Service or purchase of any product.
Compliance with Laws
SprintRay will comply with all applicable U.S. state and Federal laws in its provision of the Service and products you purchase on this site.
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by SprintRay’ One-Year Limited Warranty or ProTection Plan are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights described above.
If any part of these Terms of Service is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Service shall continue in effect.
Notice shall be sent to the contact address set forth here (as such may be changed by notice given to the other party), and shall be deemed delivered as of the date of actual receipt. To SprintRay: SprintRay, Inc. - 3577 North Figueroa St., Los Angeles, CA 90065, Attention: Legal. SprintRay may give telephonic notice to you by calls to appropriate numbers on record in SprintRay’s account information for you.
You will not assign or transfer your rights and obligations under these Terms of Service, including any assignment or transfer by reason of merger, reorganization, sale of all or substantially all of its assets, change of control or operation of law, without SprintRay’s prior written consent. SprintRay may assign or transfer this agreement to any successor.
You agree to comply with all applicable export laws.
You represent and warrant to you have full power and authority to enter into any agreement to purchase a product under these Terms of Service and that these Terms of Service are binding upon you and enforceable in accordance with their terms.
If you would like a paper version of this warranty or if you have questions about these Terms of Service, please contact us through [email protected]
ProTection Plan Terms of Service
SprintRay’s Protection Plan enhances the best-in-class warranty of our hardware products and provides additional benefits to you. Throughout the period of this protection plan, SprintRay will repair or replace, free of charge, any part proving defective in material or workmanship. With hotswap coverage, you will have the shortest possible downtime in the event of such a defect or certain incidents of accidental damage to the system.
LIMITATION OF DAMAGES
In no event shall SprintRay be liable for consequential damages for breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.
HARDWARE REPLACEMENT THROUGH PROTECTION PLAN:
SprintRay’s ProTection Plan provides you with a replacement product in exchange for a defective product of the same model prior to receipt of such defective product from you. Upon approval of a valid Return Material Authorization (RMA), SprintRay will dispatch, within 1 business day, the replacement product using the shipping method of its choice.
2. Conditions of Service
Use of the ProTection Plan is subject to this Agreement, as may be amended from time to time.
3. Hardware Replacement Policy
SprintRay requires the following:
You must register the product for which the services have been purchased within thirty (30) days of purchase of the original product. Registration information must include but may not be limited to product name, your contact information, purchase date, and serial number. Registration can be completed through the SprintRay website or by contacting a customer support representative at [email protected] You must submit valid proof of purchase from SprintRay or Authorized Reseller.
b. Technical Support
You agree to contact SprintRay technical support for initial troubleshooting of the product. In the event that a qualified SprintRay support representative determines that the product symptoms indicate a hardware failure and the unit cannot be recovered, SprintRay shall issue a Return Material Authorization (RMA) provided that you shall return the defective product with the freight prepaid, in accordance with any special shipping instructions provided by SprintRay, and shall reference the RMA# on all shipping documents and in any subsequent communications regarding the particular product.
c. Return of Defective Product
You agree to return the defective product, freight and insurance prepaid, in accordance with Section 3(b) above within thirty (30) days of Replacement Hardware receipt. In the event of any failure to return product within the time allotted, you shall be liable for the full value of the replacement product.
d. Verification of Defect
SprintRay may, at its option, test the returned product for hardware failures. In the event that such testing is performed, failure analysis shall be provided to you upon request. If SprintRay determines, at its sole discretion, that improper use or accidental damage caused the defect in the returned product, you will be charged for the repairs according to the published cost schedule.
e. Valid ProTection Plan Agreement
Replacement under the terms hereof is subject to and during the term of the original product warranty. Products which are otherwise deemed out of warranty due to unauthorized or improper use, abuse, accidents, alterations, improper installation, or unauthorized modifications/repairs are not eligible for the ProTection Plan.
f. Valid Credit Card Requirement
During the Technical Support step(b) you must provide a valid credit card that will be held on file until the Verification of Defect is performed. If the defect is determined to be caused by accidental damage or improper use, you will be charged via the provided credit card the full repair cost of the hardware product at SprintRay’s discretion. SprintRay reserves the right to collect from this card if the defective product is not promptly returned as outlined in section 3(c).
g. Returned Product
Products used in an environment for which the product was not designed shall not be eligible for replacement systems and covered repairs under the terms of this plan, and SprintRay retains the right, at its sole discretion, to charge for any repair or replacement product, including any shipping and handling, if the product is found to have been used in an unapproved manner.
4. Purchasing ProTection Plan
You have a 30-day window from the date of 3D printer purchase to register ProTection Plan coverage. If the coverage is not purchased at the time of 3D printer sale, you may contact a sprintray representative to add the ProTection plan during this 30 day period.
When a replacement product is issued in an exchange event, this plan’s coverage of the hardware is transferred to the replacement product, with the original product’s activation/expiration date still in effect. In no other circumstance may the coverage of this plan be transferred to another system than to which it was originally registered.
In the event of a transfer of ownership of the product, the new owner of the product must register any change including name of ownership and address, with SprintRay within 15 days. Contact [email protected] to register these changes.
6. Costs of Exchange & Repair Events
a. Analysis of defect
Upon receipt of the defective product, SprintRay will perform an analysis of the damages to determine what repair actions are necessary. After this analysis is complete, a quote of the costs to complete the repair will be prepared. Any damages that are outside the scope of the standard manufacturer’s warranty will be considered accidental in nature and are subject to fees outlined in section 6(b) below.
b. Schedule of Fees for repair activities
The first claim of accidental damage is covered under the terms of this plan. The second claim comes at a 50% discount. The third claim comes at a 25% discount. Any subsequent claims will be invoiced for the full retail cost of the repair action performed on the defective system. Fees must be paid within 30 days of invoice, or else they will be charged to the credit card collected in section 4(f).
c. Exclusions to Coverage
During SprintRay’s analysis of the defective product, if it is found that the product was damaged due to use in an unauthorized manner or with malicious intent, it may be excluded from coverage or services included in the Protection Plan.
Notice to Buyer
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.
If the buyer disagrees over either's performance under the terms of this warranty, the buyer may submit the matter for resolution to SprintRay. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.
For warranty plans purchased prior to 11-22-2021 contact [email protected] for more information regarding your plan.