SprintRay, Inc. Terms of Service

TERMS OF SERVICES

Engagement of Service

By purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including without limitation our Privacy Policy, our Return Policy, and our Website Terms of Use. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new products, features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your account and/or access to the site.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve 1.) transmissions over various networks; and 2.) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

 ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) or any product without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

THIRD PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation 1) to maintain any comments in confidence; 2) to pay compensation for any comments; or 3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, its content, or any product you purchase from SprintRay : 1) for any unlawful purpose; 2) to solicit others to perform or participate in any unlawful acts; 3) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others, including without limitation copyright and similar intellectual property rights; 5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 6) to submit false or misleading information; 7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 8) to collect or track the personal information of others; 9) to spam, phish, pharm, pretext, spider, crawl, or scrape; 10) for any obscene or immoral purpose; or 11) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

USER AGREEMENT

This is a legally binding agreement between you and SprintRay. If you want to use SprintRay hardware or software, you must agree to these Terms of Service. Please read this summary, and the full terms below, carefully. You acknowledge that you have read, understood, and agree to these terms.

From time to time, SprintRay may change or amend these terms. If we do, we will notify you, either through the user interface, in an email notification, or in some other reasonable way. If you keep using the software or hardware after the change becomes effective, you are agreeing to the changed terms.

The agreement between you and SprintRay described in this document starts when you purchase, download, or install any SprintRay software and it lasts until SprintRay provides you with notice that you are in breach of any of the terms. If SprintRay terminates the agreement, you must delete any SprintRay software–but some of the terms of the agreement, such as the limitation on warranties, will remain in effect.

If we ever have a disagreement arising out of or relating to this agreement, or any alleged breach, it will be resolved by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule. You and we further hereby consent to the exclusive jurisdiction and venue of the courts in Los Angeles County, California, U.S.A for the purposes of entering judgment on the award rendered by the arbitrator[s].If any part of this agreement is found to be contrary to law, then that provision will be construed as nearly as possible to reflect the intention of the parties, with the other parts of the agreement remaining unchanged.
SprintRay provides tools and materials that may be used in many applications but makes no claims as to the safety or effectiveness of any specific devices made using SprintRay products. Biocompatible resins are a specialty product, developed for use by medical professionals, and should be used in accordance with the instructions for use. The final performance characteristics of cured photopolymer resin may vary according to your compliance with the instructions for use, application, operating conditions, material combined with, end use, or other factors.

You must independently verify the suitability of the material for the application and intended purpose before using it.

In no event shall SprintRay be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of SprintRay’s products. To the fullest extent legally permitted SprintRay EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to SprintRay.

During installation, SprintRay software may ask you to opt in to the collection of diagnostic information regarding your use of SprintRay’s software or hardware in order to help our engineers improve SprintRay’s products. If you opt in, you agree that SprintRay may collect, maintain, and use information about the operation of SprintRay’s hardware and software, such as hardware serial numbers, print times, laser power levels, and 3D model sizes. No full models, 3D geometry, or personal information will be collected without your additional and explicit consent.

SPRINTRAY SOFTWARE

SprintRay software is licensed, not sold. That means that SprintRay owns all of the rights in the software it is allowing you to use, except for components such as open-source libraries that have their own licenses and rules. By allowing you to use it, it does not mean we are transferring ownership to you. You may not break our software down to analyze it, modify it, use it with non-SprintRay products, or redistribute it without our consent. You may not rent, lease, or copy the software to others. You may not use our software with non-SprintRay hardware. In short, you agree to respect any and all copyrights and patents that apply to the software.

Software distributed by SprintRay is not covered under the limited hardware warranty. SprintRay software is provided to you on an “as-is” basis. That means that SprintRay and its suppliers disclaim all express, implied, or statutory warranties for any licensed software, including merchantability, fitness for a particular purpose, title, and non-infringement. If applicable law requires any warranties for the licensed software, any such warranty is limited to 90 days from the date of purchase, download, or installation–whichever is earliest.
If you have questions regarding this agreement, or wish to obtain additional information, please send an email to our support department through our contact page.

RETURN POLICY

SprintRay accepts returns for refunds or exchanges, subject to the following:

30 Days: You can return purchased items to SprintRay within 30 days of the date they were shipped to you. After 30 days, we do not accept returns. See our Exclusive Limited Warranty [LS1] Policy for warranty service and procedures.

Condition: The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Consumables, such as resin and resin tanks, will not be accepted if packaging is opened.

Return to Manufacturer Authorization (RMA): Before returning an item, contact us at [email protected] to explain the reason for the return, the details of your original order, and whether you want a refund or an exchange. As appropriate, we will issue you an RMA number, which you need to reference on  package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.

Shipping: Pack the item according to our instructions to prevent damage in transit. In case of a return for repair covered by our one-year Limited Warranty or Protection Plan within United States and Canada, SprintRay will cover the cost of shipping. For other returns, you may want to ensure the package for its value, as you will be responsible for any damage occurring in transit. Use a shipping service that allows you to track the package. You are responsible for paying all shipping and insurance costs for the return shipment. If you are seeking an exchange, you will also be responsible for all costs of shipping the new item to you.

Extraterritorial Returns: SprintRay is not responsible for any return shipping costs and any incidental fees or tariffs outside of United States and Canada. You should familiarize yourself with your region’s customs policies and shipping providers.

Upon Receipt: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.

Restocking Fee: For non-defective items, SprintRay charges a restocking fee equal to 10% of the original purchase price of each item returned. This fee will be deducted from your refund, or if you have requested an exchange, the fee will need to be received by SprintRay before the new item is shipped.

Refund: If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting SprintRay, please check with your credit card company, bank, or other payment service.

Exchange: If an exchange is approved, we will ship the new item to you, after payment of any applicable restocking and shipping fees.

EXCLUSIVE LIMITED WARRANTY

SprintRay’s warranty obligations for all hardware products sold by SprintRay are limited to the terms set forth below. To be eligible for this Exclusive Limited Warranty the hardware products must be purchased through SprintRay or through a SprintRay Authorized Reseller with a valid Proof of Purchase. SprintRay warrants SprintRay-branded hardware products against defects in materials and workmanship under normal use for a period of one year from the date of retail purchase by the original end-user purchaser (“Warranty Period”). Hardware products include all variations of MoonRay, Pro, Pro S, Pro 2, Pro Cure, NanoCure, Pro Wash, Midas and/or any factory reconditioned version of the aforementioned products. Purchasers of these products may opt to purchase a Protection Plan (“Extended Warranty Period”) to run consecutively with the initial Warranty Period. This Protection applies to a single ecosystem of Pro 3D printer, Wash/Dry, or Cure product.

If a hardware defect arises and a valid claim is received within the Warranty Period or the Extended Warranty Period if applicable, at our sole option and to the extent permitted by law, SprintRay will either 1) repair the hardware defect at no charge, using new or certified replacement parts, 2) exchange the hardware product with a hardware product that is new or certified by SprintRay or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original hardware product, or 3) refund the purchase price of the hardware product. SprintRay may request that you replace defective parts with new or certified repayment user-installable parts that SprintRay provides in fulfillment of its warranty obligation. A replacement hardware product or part, including a user-installable part that has been installed in accordance with instructions provided by SprintRay, assumes any remaining warranty for the original hardware product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a hardware product or part is exchanged, any replacement item becomes your property and the replaced item becomes SprintRay’s property. Parts provided by SprintRay in fulfillment of its warranty obligation must be used in hardware products for which warranty service is claimed. When a refund is given, the hardware product for which the refund is provided must be returned to SprintRay unless specified otherwise.

EXCLUSIONS FROM AND LIMITATIONS TO WARRANTY

This Limited Warranty applies only to hardware products manufactured by or for SprintRay that can be identified by the “SprintRay” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-SprintRay hardware products or any software, even if packaged or sold with SprintRay hardware products. Manufacturers, suppliers, or publishers, other than SprintRay, may provide their own warranties to the end user purchaser, but SprintRay, in so far as permitted by law, provides its hardware products “as is”. Software distributed by SprintRay with or without the SprintRay brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the Terms and Conditions for the software for details of your rights with respect to its use.

SprintRay does not warrant that the operation of the hardware product will be uninterrupted or error-free. SprintRay is not responsible for damage arising from failure to follow instructions relating to the hardware product's use.

This warranty does not apply to: 1) damage caused by use with non-SprintRay products including non-SprintRay approved third-party resins; 2) damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes (e.g. spilled resin within hardware); 3) damage caused by operating the hardware product outside the permitted or intended uses described by SprintRay; 4) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of SprintRay; 5) a hardware product or part that has been modified to alter functionality or capability without the written permission of SprintRay including the refilling of resin cartridges even with SprintRay resins; 6) consumable parts, unless damage has occurred due to a defect in materials or workmanship; 7) cosmetic damage, including but not limited to scratches, dents; or 8) products with a SprintRay serial number or “Void-Warranty” sticker that has been removed or defaced; or 9) Pro Wash/Dry damage resulting from: 9.1) failure to replace IPA when the hydrometer floats; or 9.2)  use within post production processing (e.g. use of pumice or other polishing compounds); or 9.3) use of IPA concentration lower than 91%.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SPRINTRAY' RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY SPRINTRAY IN ITS SOLE DISCRETION.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our service or any SprintRay hardware product will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or the hardware product will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

SprintRay provides tools and materials that may be used in many applications but makes no claims as to the safety or effectiveness of any specific devices made using SprintRay hardware products. SprintRay’s resins have been engineered to comply with the industry standards specifically identified within the technical data sheets and have been tested according to relevant testing protocols for those standards. Biocompatible resins are a specialty product, developed for use by medical professionals, and should be used in accordance with the instructions for use. The final performance characteristics of cured photopolymer resin may vary according to your compliance with the instructions for use, application, operating conditions, material combined with, end use, or other factors.

You must independently verify the suitability of the material for the application and intended purpose before using it.

In no event shall SprintRay be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of SprintRay hardware products. To the fullest extent legally permitted SprintRay EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to SprintRay.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all SprintRay products and services delivered to you through the service are (except to the extent otherwise expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD OR EXTENDED WARRANTY PERIOD IF APPLICABLE. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

No SprintRay reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, SPRINTRAY IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH SPRINTRAY HARDWARE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE HARDWARE PRODUCT. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OBTAINING WARRANTY SERVICE

Please access and review the online help resources referred to in the documentation accompanying your SprintRay hardware product before requesting warranty service. If the hardware product is still not functioning properly after making use of these resources, please contact SprintRay at [email protected]. You must assist in diagnosing issues with your hardware product and follow SprintRay's warranty processes.

SprintRay may restrict warranty service outside the United States. SprintRay may provide warranty service by i) servicing your printer at one of our repair service locations or ii) by sending you new or certified repayment customer-installable replacement hardware product or parts to enable you to service or exchange your own Hardware Product (“DIY Service”).

Service options, parts availability, and response times may vary. Service options are subject to change at any time. In accordance with applicable law, SprintRay may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.

SprintRay will maintain and use customer information in accordance with the SprintRay Privacy Policy. THE CONTENTS OF YOUR HARDWARE PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY SERVICE. Your hardware product will be returned to you configured as originally purchased, subject to applicable updates.

REPAIR SERVICE LOCATION

If we opt to service your SprintRay hardware product at one of our service locations, you will be responsible for packaging and shipping your SprintRay hardware product to the service location requested. If you no longer have the original or authorized replacement packaging, SprintRay may send you packaging material for an additional charge. If you are located in the United States, SprintRay will provide pre-paid shipping waybills. Customers who are outside the United States and purchase from international resellers may be required to cover the cost of shipping to a repair service location.

Please be aware that SprintRay will collect your credit card payment information during the initial return authorization phase to ensure prompt service completion if payment is required for services, hardware, spare parts, or other fees.

SprintRay will not process any payment transactions without first providing notice and obtaining prior approval.  Additional terms and conditions will be outlined in digital repair contracts issued at the time of return authorization.

Customers who fail to return equipment as required under terms of the HotSwap program may incur an equipment fee.

Additionally, customers who choose not to proceed with servicing equipment that is out of warranty or has a voided warranty, will be charged an assessment fee.

“DO IT YOURSELF” (DIY) SERVICE
If we opt to send you a new or certified replacement hardware product or part, upon receipt of the replacement hardware product or part, the original hardware product or part becomes the property of SprintRay and you agree to follow instructions, including, if required, arranging the return of original hardware product or part to SprintRay in a timely manner. When providing DIY Service requiring the return of the original hardware product or part, SprintRay may require a credit card authorization as security for the retail price of the replacement hardware product or part and applicable shipping costs. If you follow instructions, SprintRay will cancel the credit card authorization, so you will not be charged for the Hardware Product or part and shipping costs. If you fail to return the replaced hardware product or part as instructed within 30 days after authorization, SprintRay will charge the credit card for the authorized amount.

Out of Warranty Service Agreement.

 SprintRay offers repair services exclusively for SprintRay equipment that is no longer covered under the original warranty. These services include diagnostics, repairs, and, if necessary, replacement of parts to restore the equipment to proper working condition. The following terms apply to all out-of-warranty repair services provided by SprintRay.

1. Assessment and Initial Payment.

To schedule the repair and shipping of the equipment, the Customer must provide a valid credit card. An initial non-refundable assessment fee ("Assessment Fee") will be charged to evaluate the equipment. This fee covers the cost of diagnosing any issues and providing a detailed assessment report.

Upon receipt of the equipment, SprintRay will perform the assessment to determine the nature of the issue(s) and provide the Customer with a diagnosis and an estimate for the cost of repairs ("Repair Fee").

2. Repair Approval and Payment.

After the assessment, SprintRay will inform the Customer of the diagnosis and the estimated Repair Fee. No repair work will be performed without the Customer's prior approval of the Repair Fee. Upon approval, the Customer’s credit card will be charged for the Repair Fee, and SprintRay  will proceed with the repair.

If the Customer declines the repair, the equipment will be returned to the Customer subject to the shipping and handling fees.

3. Storage Fee.

If the Customer fails to respond to the repair diagnosis and estimate within 30 days, SprintRay will charge a storage fee ("Storage Fee") of $600 USD on Printers, $300 USD on Washes and $200 USD on Cures and the equipment will ve ship back to the Customer, unless SprintRay receives payment for the Repair Fee or instructions for the return of the equipment.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless SprintRay and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).

APPLICABLE LAW AND CONSENT TO SUBMIT ALL CLAIMS & DISPUTES TO ARBITRATION
To the maximum extent permitted by law, these Terms of Service and any separate agreements whereby we provide you Service or products shall be governed by the laws of the State of California, United States without reference to conflicts of law principles. As set forth above, if we ever have a disagreement arising out of or relating to this agreement, or any alleged breach, it will be resolved by arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You and we further hereby consent to the exclusive jurisdiction and venue of the courts in Los Angeles County, California, U.S.A for the purposes of entering judgment on the award rendered by the arbitrator[s]. 

MISCELLANEOUS TERMS

Entire Agreement
Unless otherwise expressly stated herein, these Terms of Service constitute the entire agreement between you and SprintRay with respect to the Service and any product you purchase from SprintRay and supersedes all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between you and SprintRay. SprintRay objects to and rejects any additional or different terms proposed by you, including those contained in your purchase order, acceptance or website. SprintRay’ failure to object elsewhere to any provisions of any subsequent document, communication, or act of you shall not be deemed a waiver of any of the terms hereof. SprintRay’ obligations hereunder are neither contingent on the delivery of any future functionality or features of the Service nor dependent on any oral or written public comments made by SprintRay regarding future functionality or features of any product

Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at www.sprintray.com. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Force Majeure
Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); or other event outside the reasonable control of the obligated party. Each party will use reasonable efforts to mitigate the effect of a force majeure event

Actions Permitted
Except for actions for nonpayment or breach of a party’s proprietary rights, no action, regardless of form, arising out of or relating to the Agreement may be brought by either party more than one year after the cause of action has accrued.

Relationship of the Parties
SprintRay and you agree that no joint venture, partnership, employment, or agency relationship exists between you and SprintRay as a result of these Terms of Service or your use of the Service or purchase of any product.

Compliance with Laws
SprintRay will comply with all applicable U.S. state and Federal laws in its provision of the Service and products you purchase on this site.
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by SprintRay’ One-Year Limited Warranty or ProTection Plan are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights described above.

Severability
If any part of these Terms of Service is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Service shall continue in effect.

Notices
Notice shall be sent to the contact address set forth here (as such may be changed by notice given to the other party) and shall be deemed delivered as of the date of actual receipt. To SprintRay: SprintRay, Inc. 2710 Media Center Drive, Suite 100A, Los Angeles, CA, 90065, Attention: Legal. SprintRay may give telephonic notice to you by calls to appropriate numbers on record in SprintRay’s account information for you.

Assignment
You will not assign or transfer your rights and obligations under these Terms of Service, including any assignment or transfer by reason of merger, reorganization, sale of all or substantially all of its assets, change of control or operation of law, without SprintRay’s prior written consent. SprintRay may assign or transfer this agreement to any successor.

Export
You agree to comply with all applicable export laws.

Authority
You represent and warrant to you have full power and authority to enter into any agreement to purchase a product under these Terms of Service and that these Terms of Service are binding upon you and enforceable in accordance with their terms.

Contact Information
If you would like a paper version of this warranty or if you have questions about these Terms of Service, please contact us through [email protected].

 SprintRay Hotswap Terms

Hotswap Program

 DESCRIPTION

For an additional fee, customers may choose to receive certified replacement equipment of the same model and type in exchange for equipment needing to be returned to an authorized SprintRay repair location.  The certified equipment delivered to the customer may be shipped in advance of SprintRay receiving the original equipment requiring repair.  Customers not returning their original equipment back to SprintRay within 30 days of authorization will be charged an additional equipment fee.

Device Non-Return Fee (Registered Device): If you have made a Swap Request, you must return your Registered Device to SprintRay within 14 days of receiving the replacement device, using the provided reply-paid envelope. Failure to do so will result in a Device Non-Return Fee. The fee amount will be communicated to you when you initiate the Swap Request. By making a Swap Request, you authorize SprintRay to charge your Credit Card for the Device Non-Return Fee.

Device Non-Return Fee (Replacement Device): If you are provided with a defective replacement device through a Swap and are subsequently sent a second replacement device, you must return the first defective replacement device to SprintRay within 14 days of receiving it, using the supplied reply-paid label. Failure to return the first defective replacement device will result in a Device Non-Return Fee. The fee amount will be disclosed when the second replacement device is issued. You authorize SprintRay to charge your Credit Card for the Device Non-Return Fee.

Incorrect Device Return: If the device you return as part of a Swap does not match the Registered Device (model & Serial Number), you must return the correct Registered Device at your own cost within 7 days of receiving notice from SprintRay. Failure to return the correct Registered Device will result in a Device Non-Return Fee. The applicable fee amount will be communicated to you. You authorize SprintRay to charge your Credit Card for the Device Non-Return Fee. If you wish to have the incorrectly returned device sent back to you, you may request its return at your expense.

Customers opting into the Hotswap program for equipment under warranty are entitled to receive a certified replacement unit.  The unit under warranty to be returned to SprintRay’s repair center will not be delivered back to the customer.

If the equipment returned to SprintRay is out of the limited warranty period or void warranty, the customer will be charged an associated repair fee as necessary per results of evaluation (in addition to the initial Hotswap fee).  Results and findings of equipment status will be communicated in advance of the repair fee transaction.

 SprintRay Protection Plan Terms 

Protection Plan Upgrade

DESCRIPTION

SprintRay Protection Plan is a program designed to allow customers to receive immediate replacement equipment in the event of a fault covered under warranty.. The program allows the upgrade according to the below defined terms of the plan. The ProTection Plan is subject to the terms and conditions described in this agreement. This agreement may be amended by SprintRay.

PTP UPGRADE WINDOWS

An Upgrade Window is defined as below

Window 1:  PTP may be purchased within 30 days of original equipment sale.

Window 2: 60-day window occurring twelve (12) months after the date of purchase and only if previously opting in to the 1^st year of PTP coverage.

Window 3: Occurs twenty-four (24) months after the date of purchase and only if previously opting in to the 1^st & 2^nd years of PTP coverage.

VALID UPGRADE AGREEMENT

Products which are otherwise deemed out of warranty due to unauthorized or improper use, abuse, accidents, alterations, improper installation or repair are not eligible for the ProTection Plan Upgrade.

Protection Plan Warranty Coverage

The SprintRay Protection Plan enhances and extends the included warranty coverage. Within the period of this warranty plan, SprintRay will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized SprintRay technician or at an authorized SprintRay service facility.

LIMITATION OF DAMAGES

In no event shall SprintRay be liable for consequential damages for breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.

Notice to Buyer
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.

If the buyer disagrees over either's performance under the terms of this warranty, the buyer may submit the matter for resolution to SprintRay. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.