SprintRay Cloud Release Notes


November 4, 2024

New Features

RayWare Cloud

  • Pro 2 and Midas users will now receive notification emails when prints are completed
  • Improved supports for the Crown indication to improve printing stability
  • Introduced a new tool for adding posterior bars to arches for enhanced accuracy 
  • Improved the file transfer experience between platforms for multi-platform jobs
  • New UI now displays the print job details on the top bar above the renderer for better visibility and access
  • RayWare Cloud 2.0 now offers Autopilot customizations for personalized automation settings
  • Improved the loading experience for the RayWare home page
  • The Tools tab is now always visible, even when Autopilot is on; turn off Autopilot to enable tools
  • Improved the accuracy of IDB2 material for Pro 2 printers

Cloud Design

  • New Treatment: Implant restoration is now available on Cloud Design
  • AI chat is now available for instantaneous responses to your needs
  • Enhanced the display of downloadable files for clarity
  • On the home screen, you can now see an estimate of the savings you’ve accrued by using SprintRay
  • Improved the AI Retainer form, adding thickness and fit settings, plus more information about required files
  • Added information and errors to the AI Retainer treatment for a better user experience
  • New implant brand available: Noris Medical
  • Added thickness options to closed bites for Occlusal Guard order form
  • Additional language support for Japanese and Traditional Chinese
  • Improved Spanish and German translations
  • Removed some unnecessary emails that were going out for AI treatments
  • Improved the UI for managing payment methods
  • New Treatments for EU Customers: Hybrid Dentures, Veneers, Cemented Restoration, and rush turnaround for Occlusal Guards are all available now
  • Added new user journey for Midas printer to the home screen
  • Other UI and treatment improvements

Bug Fixes

  • Fixed the contrast when viewing credit balances on the checkout screen
  • Fixed issues in the registration flow
  • Fixed an error where EU users creating Cemented Restorations and selecting teeth would cause the price to get stuck
  • Fixed an issue where the ‘Back’ button did not work in some situations
  • Fixed minor file download issues on the communication page
  • Other bug fixes and improvements

September 25, 2024

New Features

RayWare Cloud

  • Introducing RayWare Cloud 2.0, the next generation of print prep software designed to streamline your printing workflow
    • Added a home screen for RayWare that shows all your active and archived print jobs, so you can easily find, search, and switch between jobs
    • A new file upload process drastically streamlines the print setup and file import steps
    • Autopilot mode automatically handles print setup, including orientation, supports, and layout, so you can print with just a few clicks
    • Improved print preview and confirmation screens help you find critical info like printer, kit, and resin, so you can more easily find
    • compatible printers
    • Editing tools are now hidden when Autopilot mode is turned on—you can disable Autopilot at any time to access tools
    • Many more UX/UI changes to improve your workflow
  • Added a toggle switch that allows you to switch back and forth between the old and new RayWare if you experience any issues

Cloud Drive

  • Design files are now synced to Cloud Drive when in ‘New’ status; previously they were only synced when a case was approved

Cloud Design

  • Added a Tips and Tricks video to the Hybrid Denture Form
  • Refreshed UI for Removable Denture, Surgical Guide, and AI Crown delivery
  • Optimized account menu for mobile devices
  • New home screen banner added
  • Spanish language option now available in the sign-up flow
  • Removed outdated notification emails
  • Importing from iTero scanner now automatically creates a new patient profile

Bug Fixes

  • Improved device information in the Devices side panel
  • Fixed white screen issue when switching models in 3D view
  • Resolved scrollbar issue on the dashboard page
  • Devices page now auto-refreshes when devices are registered or unregistered
  • Immediate retry now available for failed payments

August 26, 2024

New Features

RayWare Cloud

  • Improved the default night guard supports
  • Materials with multiple shades will now require shade selection

Cloud Drive

  • Added a button to view approved and uploaded case files in Cloud Drive

Cloud Design

  • Updated UI for ordering Cemented Restorations
  • Improved home screen for a streamlined user experience
  • Spanish language localization is now available for Cloud Design dashboard
  • When ordering a treatment, the last used material will automatically be selected
  • The dental model print & ship service is now available in Canada
  • Added STL corruption checking and error handling

Bug Fixes

  • Sorting by “last updated” now correctly sorts treatments
  • Improved Cloud Design emails on mobile devices
  • Improved file visualization when downloading files
  • Other bug fixes and improvements

July 15, 2024

New Features

RayWare Cloud

  • NightGuards can now be printed with fewer supports
  • During print setup, you can now select the resin shade, if available

Cloud Drive

  • Files stored on Cloud Drive can now be deleted

Cloud Design

  • Dental Model treatment type is now available
  • AI Crown has expanded functionality
      • Anterior teeth can now be selected
      • Multiple teeth can be selected in a single treatment
    • Improved the interface for adding and updating a payment method
    • Print Dashboard has been revamped for an improved user experience
    • Improved the treatment and patient list filters for better organization
    • Streamlined treatment delivery experience for AI Nightguard and Occlusal Guard
    • Design notification emails improved
    • Scan files are automatically quality-checked when uploaded
    • Improved the 3D viewer for Denture treatment review
    • Updated the default user icon to display first and last initial
    • German language is now available
    • Updated the label chips on the treatment selection page

    Bug Fixes

    • Fixed an issue with automatic layout for Implant Crown
    • Cloud Design chat will now autoscroll to the bottom when there are replies
    • Improved the behavior of the Next button
    • Corrected a time display issue that affected the order and position of chat content
    • Other bug fixes and improvements

    May 30, 2024


    Cloud Design

    New Features & Improvements

    • Added error messages and auto-scroll on forms when clicking the ‘Next’ before all fields are filled
    • Made the steps at the bottom of most order forms clickable
    • Improved the flow of some order forms
    • Hide the live support icon when the designer chat is active
    • Added how-to videos to the AI Crown and Denture order detail cards
    • Rush cases now have a notification to tell you if you’re submitting outside business hours
    • Improved email notification settings
    • Updated the Sign In screen
    • German language is now available
    RayWare Cloud

    New Features & Improvements

    • Added Pro 2 to the printer selection list, along with all supporting modules
    Bug Fixes
    • Resolved issues with printer setup
      • Fixed empty estimated time and resin usage estimation
      • Addressed inability to modify layer thickness
    • Made manual revision of AI cases more reliable
    • Other bug fixes and improvements

    April 8, 2024


    Cloud Design

    New Features & Improvements

    • Improved the registration process
    • Added a new handoff feature for merging multiple Cloud Design night guards into a single RayWare Cloud job
    • You can now request an AI or manual revision for a night guard, even after you’ve approved it
    • Added new rush night guard designs
    • Anterior ramp night guards are now directional and you can choose which direction your design needs
    • Added side-by-side comparison of denture design styles to aid the order process
    • NightGuard Flex 2 Simply Clear is now available in the print & ship order form
    RayWare Cloud

    New Features & Improvements

    • Added a new networking protocol that allows RayWare Cloud to send jobs to the queue of any registered printer, even if it doesn’t show as “Online”
      • Offices with network security that blocks SprintRay Cloud protocols can now use RayWare Cloud to queue print jobs
      • Print jobs sent in this way may take a few minutes to download to your device
      • An active internet connection is still required for both the computer and printer
    • Added a notification that Google Chrome is now the only officially supported browser for SprintRay Cloud products
    • Made improvements to Night Guard ‘Max Strength’ and ‘Balanced’ support parameters
    • Arch Kit is now available for the Implant Crown indication type
    Bug Fixes
    • Fixed an issue in Cloud Drive where subfolders were showing incorrect size values
    • Fixed an issue where files couldn’t be dragged & dropped into RayWare Cloud
    • Other bug fixes and improvements

    January 29, 2024


    Cloud Design

    New Features & Improvements

    • Cemented Restorations treatment type is now available, which allows you to select any combination of the following treatments for manual design:
      • Crown, Inlay, Onlay, Shell Temp, Bridge, and Maryland Bridge
      • Rush service is available with this treatment
    • Introducing AI Nightguard 2, featuring a raft of improvements to our current night guard AI:
      • Can now generate an upper or lower guard
      • Accepts closed and open bite scans
      • Features improved customization options
    • Added and expanded availability of rush designs to more treatments, subject to designer availability
    RayWare Cloud

    New Features & Improvements

    • Arch Kit has been validated for 3D printing restorations - you can now use it with all Fixed Restorations in RayWare Cloud
    Bug Fixes
    • Fixed an order submission payment error
    • Fixed an issue with syncing files between Cloud Design and Cloud Drive
    • Other bug fixes and improvements

    November 29, 2023


    Cloud Design

    New Features & Improvements

    • New Product - Night Guard Design, Print, & Ship
      • In addition to designing, we now offer print & ship services for night guards
      • Access through the ‘Occlusal Guard’ order form on Cloud Design
    • Hybrid Denture treatments now accept Optisplint verification jig data in addition to photogrammetry
    • Added treatment notes and workflow information to all treatments on the selection screen
    RayWare Cloud

    New Features & Improvements

    • The ‘Syncing Changes’ message now articulates what the system is doing behind the scenes
    New Product - Cloud Drive

    New Features & Improvements

    • Introducing SprintRay Cloud Drive - a file management and storage system that allows you to manage files from Cloud Design treatments, scanner integrations, and manual uploads
    • Cloud Drive integrates with all SprintRay Cloud services, so you can easily access Cloud Drive files while submitting treatment requests or building print jobs in RayWare
    • Activate Cloud Drive by clicking the ‘Cloud’ icon near the top right corner of SprintRay Cloud
    Bug Fixes
    • Turned off automatic mesh repair for the ‘Aligner’ appliance type so that labels will no longer be removed by our repair algorithm
    • Removed the printer info button from the header; it was sometimes displaying incorrect information
    • Fixed a bug with the Surgical Guide appliance type that was causing guides to be oriented upside-down
    • Performance improvements for RayWare Cloud and Cloud Design
    • Other bug fixes and improvements

    May 30, 2024


    Cloud Design

    New Features & Improvements

    • Added error messages and auto-scroll on forms when clicking the ‘Next’ before all fields are filled
    • Made the steps at the bottom of most order forms clickable
    • Improved the flow of some order forms
    • Hide the live support icon when the designer chat is active
    • Added how-to videos to the AI Crown and Denture order detail cards
    • Rush cases now have a notification to tell you if you’re submitting outside business hours
    • Improved email notification settings
    • Updated the Sign In screen
    • German language is now available
    RayWare Cloud

    New Features & Improvements

    • Added Pro 2 to the printer selection list, along with all supporting modules
    Bug Fixes
    • Resolved issues with printer setup
      • Fixed empty estimated time and resin usage estimation
      • Addressed inability to modify layer thickness
    • Made manual revision of AI cases more reliable
    • Other bug fixes and improvements

    April 8, 2024


    Cloud Design

    New Features & Improvements

    • Improved the registration process
    • Added a new handoff feature for merging multiple Cloud Design night guards into a single RayWare Cloud job
    • You can now request an AI or manual revision for a night guard, even after you’ve approved it
    • Added new rush night guard designs
    • Anterior ramp night guards are now directional and you can choose which direction your design needs
    • Added side-by-side comparison of denture design styles to aid the order process
    • NightGuard Flex 2 Simply Clear is now available in the print & ship order form
    RayWare Cloud

    New Features & Improvements

    • Added a new networking protocol that allows RayWare Cloud to send jobs to the queue of any registered printer, even if it doesn’t show as “Online”
      • Offices with network security that blocks SprintRay Cloud protocols can now use RayWare Cloud to queue print jobs
      • Print jobs sent in this way may take a few minutes to download to your device
      • An active internet connection is still required for both the computer and printer
    • Added a notification that Google Chrome is now the only officially supported browser for SprintRay Cloud products
    • Made improvements to Night Guard ‘Max Strength’ and ‘Balanced’ support parameters
    • Arch Kit is now available for the Implant Crown indication type
    Bug Fixes
    • Fixed an issue in Cloud Drive where subfolders were showing incorrect size values
    • Fixed an issue where files couldn’t be dragged & dropped into RayWare Cloud
    • Other bug fixes and improvements

    January 29, 2024


    Cloud Design

    New Features & Improvements

    • Cemented Restorations treatment type is now available, which allows you to select any combination of the following treatments for manual design:
      • Crown, Inlay, Onlay, Shell Temp, Bridge, and Maryland Bridge
      • Rush service is available with this treatment
    • Introducing AI Nightguard 2, featuring a raft of improvements to our current night guard AI:
      • Can now generate an upper or lower guard
      • Accepts closed and open bite scans
      • Features improved customization options
    • Added and expanded availability of rush designs to more treatments, subject to designer availability
    RayWare Cloud

    New Features & Improvements

    • Arch Kit has been validated for 3D printing restorations - you can now use it with all Fixed Restorations in RayWare Cloud
    Bug Fixes
    • Fixed an order submission payment error
    • Fixed an issue with syncing files between Cloud Design and Cloud Drive
    • Other bug fixes and improvements

    November 29, 2023


    Cloud Design

    New Features & Improvements

    • New Product - Night Guard Design, Print, & Ship
      • In addition to designing, we now offer print & ship services for night guards
      • Access through the ‘Occlusal Guard’ order form on Cloud Design
    • Hybrid Denture treatments now accept Optisplint verification jig data in addition to photogrammetry
    • Added treatment notes and workflow information to all treatments on the selection screen
    RayWare Cloud

    New Features & Improvements

    • The ‘Syncing Changes’ message now articulates what the system is doing behind the scenes
    New Product - Cloud Drive

    New Features & Improvements

    • Introducing SprintRay Cloud Drive - a file management and storage system that allows you to manage files from Cloud Design treatments, scanner integrations, and manual uploads
    • Cloud Drive integrates with all SprintRay Cloud services, so you can easily access Cloud Drive files while submitting treatment requests or building print jobs in RayWare
    • Activate Cloud Drive by clicking the ‘Cloud’ icon near the top right corner of SprintRay Cloud
    Bug Fixes
    • Turned off automatic mesh repair for the ‘Aligner’ appliance type so that labels will no longer be removed by our repair algorithm
    • Removed the printer info button from the header; it was sometimes displaying incorrect information
    • Fixed a bug with the Surgical Guide appliance type that was causing guides to be oriented upside-down
    • Performance improvements for RayWare Cloud and Cloud Design
    • Other bug fixes and improvements

    October 26, 2023

    RayWare Cloud

    New Features & Improvements

    • Support Raft is no longer the default support type for Fixed Restorations
    • Improved supports for no-prep veneers
    Cloud Design

    New Features & Improvements

    • New treatment for US customers: Veneers
      • $45 per tooth
      • 2 business day turnaround
    • New Treatments for EU customers: ‘Surgical Guide with Temporary Restoration' and 'Smile Design'
    • 3D viewer is now available when reviewing Crown and Bridge and Smile Design treatments

    Bug Fixes

    • Performance improvements for RayWare Cloud and Cloud Design
    • Other bug fixes and improvements

    September 27, 2023

    RayWare Cloud

    New Features & Improvements

    • Add new ‘+’ button on the tab rail to makes it easier to start a new print job
    • Improved User Experience to Rayware Cloud

    Bug Fixes

    • Removed the ‘Preview’ button from files that are not STLs, and therefore cannot be previewed
    • Other bug fixes and improvements
    • Performance improvements to RayWare Cloud

    August 28, 2023

    Cloud Design

    New Features & Improvements

    • New Treatments Available
      • Same Day Hybrid Dentures by Appointment
      • 45 Minute Rush Surgical Guides
      • Smile Correct for minor aligner cases
    • Updated User Interface and Ordering Experience
      • Custom Bleaching Trays
      • Clear Aligners
    • Introducing the SprintRay Digital Assistant in Cloud Design
      • Launch by clicking the button in the lower right corner of the screen
      • Get answers to common questions
      • Troubleshoot basic issues
      • Schedule time with Cloud Design support reps
    • Night Guard treatments can now detect and verify upper and lower scans to prevent issues with treatment planning

    Bug Fixes

    • Fixed display and functional bugs in order forms throughout the system
    • Optimized the 3D viewer for improved performance
    • Other bug fixes and improvements

    July 26, 2023

    Cloud Design

    New Features & Improvements

    • New Surgical Guide order form, with improved graphics and additional details.
    • Users can now choose Crown Kit when ordering Crown and Bridge treatment.
    • New Rush treatment flag for specific treatment, to enable 30-45min designs.
    • Treatment ID will now be presented in treatment view for smoother customer support interactions.
    • Promo Code can now be entered in the Review & Submit page.
    • Dentists can now delete patients from design services.
    • Users can now order multiple crowns in one AI Crown form.
    • New 3D viewer to enhance design approval process.
      RayWare Cloud

      New Features & Improvements

      • Added default appliance profiles for all appliance types so that users can always return to SprintRay suggested print parameters.
      • New ability to provide feedback on the Print Setup process in RayWare Cloud.
      • User can receive instant assistance with our new AI support bot.

      Bug Fixes

      • Improved behavior issues with missing layer thickness.
      • Improved the resin shown on printer list.

      May 23, 2023

      Cloud Design

      New Features & Improvements

      • Improved patient management user interface with user notifications.
      • Added new filters for viewing treatments for a specific patient so users can see which treatments need attention.
      • Added a new sidebar to the user interface that provides patient details and allows users to easily start a new treatment.
      • Users can now cancel a ‘New’ treatment that hasn't started design.
      • The removable dentures treatment now allows users to select separate print parameters for each printable part.
      • Added real data to the patient files page.
      • Specialty is now required on user profile.
      • Added the ability to save and delete drafts of treatments.
      • Added the universal footer to the patient details page.
      • Improved the experience for submitting an AI night guard including more context about what types and quality of data are required.
        RayWare Cloud

        New Features & Improvements

        • Added default appliance profiles for all appliance types so that users can always return to SprintRay suggested print parameters.
        • Multi-platform aligner Auto File sorting for easy nesting.
        • Added Veneer and Screw Retained Crown as a new appliance type with parameters that will improve the printing experience.
        • Added option to show all connected printers and their current and queued jobs.
        • The Aligner application subtype will now show the Auto Support on/off switch as an option above the model type selection.
        • Updated the Fit Adjustment slider to provide consistent, granular steps.
        • Improved the build platform and printer selection process.
        • Added a platform preview for each platform when working on a multi-platform print.
        • Updated the location of the print job rail and added preview for improved access and speed.
        • Improved the accuracy of holes in surgical guides when printing at an angle.
        • When making changes to the print parameters on one platform in a multi-platform job, the changes will now apply to all platforms

        Bug Fixes

        • Fixed issues with print time estimation
        • Fixed issues with wrong orientation of Surgical guides
        • Fixed issues with Denture Base supports

        February 23, 2023

        Cloud Design

        New Features & Improvements

        • Introducing AI Crown design! Submit scans and receive a crown design in under 10 minutes, available now
        • Added a ‘Recently Used Treatments’ section for easy access

        Bug Fixes

        • Fixed an issue that was allowing the treatment type to be changed when editing a treatment template
        • Other minor copy fixes
        RayWare Cloud

        New Features & Improvements

        • The SprintRay Crown Kit is here! Added support for setting-up prints using the Crown Kit build platform and tank
        • SprintRay Ceramic Crown is now available in materials selection
        • Created a first time user experience when using the SprintRay Crown Kit for the first time
        • New scaling tool to change the appliance size
        • A message will now display when a job has been split across multiple platforms
        • Files can now be dragged and dropped between platforms on a multi-platform job
        • Other UI and design improvements for better usability

        Bug Fixes

        • Fixed a few issues with model orientation

        January 31, 2023

        Cloud Design

        New Features & Improvements

        • Added new removable denture treatment options
                o New denture
                o Immediate denture
        • Surgical guide with temporary restoration is now available for multiple teeth
        • Added additional occlusal guard types for EU customers
        • Updated and improved the treatment selection page
        RayWare Cloud

        New Features & Improvements

        • Added the ability to sort multi-platform aligner files by week
        • Models that are too large for the build platform will now be visible
        • Improved speed and responsiveness when importing STL and SPR files
        • All files can now be selected/deselected
        • Other improvements to improve speed and responsiveness

        Bug Fixes

        • Fixed an issue displaying long print job names
        • Fixed an issue caused by moving a model before it is uploaded
        • Other bug fixes and improvements

         Click here for the updates: DS and RWC - January 2023 Walkthrough Video

        January 6, 2023


        Cloud Design

        New Features & Improvements

        • Surgical Guide designs are now available in the EU
        • Ability to upload zip files in others section for all treatment types
        • EU treatment options are now available in all European countries
        • Added VAT a registration message to the EU account creation page
        • Added German language translation
        • Other UI improvements and bug fixes
        RayWare Cloud

        New Features & Improvements

        • Automatic features such as layout, supports, and orientation can now be enabled or disabled
        • When annotating, models can now be debossed or embossed
        • Ability to pre-set orientation for aligners
        • New ‘dime’ support option added for efficiently organizing and printing crown & bridge
        • Showing the new release banner on every new release
        • New denture-based resin
        • Other UI improvements and bug fixes

          November 22, 2022


          Cloud Design

          New Features & Improvements

          • Improved the AI NightGuard treatment workflow
          • Added Bridges treatment subtype under the Crown treatment form
          • Improved the navigation in the treatment request workflow
          • Users can now request a paid revision on an existing treatment for hybrid dentures rather than having to submit a totally new treatment reques
          RayWare Cloud

          New Features & Improvements

          • Added release notes to the profile menu
          • Introduced the ability to delete and duplicate multiple models
          • Updated terms and conditions
          • Introduced keyboard shortcuts to RayWare Cloud
          • Added the multi-platform feature, allowing users to import a large quantity of models automatically split between multiple print jobs
          • Added ability to import SPRs as a new Print job

          Bug Fixes

          • Fixed an error that affected promotion codes
          • Fixed patient ID format issue
          • Fixed a bug that caused denture teeth to orient incorrectly
          • Fixed a few Print issues from RayWare Cloud
          • Miscellaneous user interface improvements

          November 1, 2022


          RayWare Cloud

          Bug Fixes

        • Fixed a bug that would place multiple supports along the incisal edge of hybrid dentures
        • October 24, 2022


          RayWare Cloud

          New Features & Improvements

          • Updated support structures to improve print reliability and efficacy
          • Added OnX Tough as a resin option for several Denture subtypes:
            • Hybrid Denture
            • Denture Teeth
            • Try-in Denture
          • Added a spooky Halloween print job banner that lets you print a collection of pumpkin-themed models
            • Available through 10/31

          October 18, 2022


          Cloud Design

          New Features & Improvements

          • New colors! UI has been updated to match the SprintRay brand
          • Improvements to Night Guard AI design:
            • Revised the workflow for requesting revisions and refunds for AI designs
            • Removed the ‘Bite Scan’ collection from the intake form; bite scans are not needed
          • Added a button to quickly add STL files from Cloud Design to an existing print job in RayWare Cloud
          • Improvements for enterprise customers
            • Created a monthly email for centralized billing and treatment report
            • Updated the denture order intake form
            • Account filtering will now use the business role to sort users
            • Added the ability to select and change Clinic 

          Bug Fixes

          • Fixed an error where using the 3D viewer in Cloud Design could block RayWare Cloud
          • Fixed an issue where AI night guard design would generate blank STLs
          • Other general fixes and improvements
          RayWare Cloud

          New Features & Improvements

          • When editing supports, areas that need to be supported will now be colored red
          • New UI design for print job organization bar to improve usability
          • Added the ability to delete all print jobs
          • Automatic mesh repair is now disabled by default
          • Added new keyboard shortcuts
            • Enter - Confirm changes
            • Escape - Cancel changes
          • Other usability changes and improvements 

          Bug Fixes

          • Supports will no longer generate inside surgical guide drill holes 
          • Fixed an issue where choosing Maximum Strength supports generated Default Supports
          • Denture bases will now be automatically oriented properly
          • Unprintable Files will now always appear in red
          • Fixed an issue that was generating supports on open scan files
          • Other general fixes and improvements