SprintRay Cloud Release Notes
November 4, 2024
New Features
RayWare Cloud
- Pro 2 and Midas users will now receive notification emails when prints are completed
- Improved supports for the Crown indication to improve printing stability
- Introduced a new tool for adding posterior bars to arches for enhanced accuracy
- Improved the file transfer experience between platforms for multi-platform jobs
- New UI now displays the print job details on the top bar above the renderer for better visibility and access
- RayWare Cloud 2.0 now offers Autopilot customizations for personalized automation settings
- Improved the loading experience for the RayWare home page
- The Tools tab is now always visible, even when Autopilot is on; turn off Autopilot to enable tools
- Improved the accuracy of IDB2 material for Pro 2 printers
Cloud Design
- New Treatment: Implant restoration is now available on Cloud Design
- AI chat is now available for instantaneous responses to your needs
- Enhanced the display of downloadable files for clarity
- On the home screen, you can now see an estimate of the savings you’ve accrued by using SprintRay
- Improved the AI Retainer form, adding thickness and fit settings, plus more information about required files
- Added information and errors to the AI Retainer treatment for a better user experience
- New implant brand available: Noris Medical
- Added thickness options to closed bites for Occlusal Guard order form
- Additional language support for Japanese and Traditional Chinese
- Improved Spanish and German translations
- Removed some unnecessary emails that were going out for AI treatments
- Improved the UI for managing payment methods
- New Treatments for EU Customers: Hybrid Dentures, Veneers, Cemented Restoration, and rush turnaround for Occlusal Guards are all available now
- Added new user journey for Midas printer to the home screen
- Other UI and treatment improvements
Bug Fixes
- Fixed the contrast when viewing credit balances on the checkout screen
- Fixed issues in the registration flow
- Fixed an error where EU users creating Cemented Restorations and selecting teeth would cause the price to get stuck
- Fixed an issue where the ‘Back’ button did not work in some situations
- Fixed minor file download issues on the communication page
- Other bug fixes and improvements
September 25, 2024
New Features
RayWare Cloud
- Introducing RayWare Cloud 2.0, the next generation of print prep software designed to streamline your printing workflow
- Added a home screen for RayWare that shows all your active and archived print jobs, so you can easily find, search, and switch between jobs
- A new file upload process drastically streamlines the print setup and file import steps
- Autopilot mode automatically handles print setup, including orientation, supports, and layout, so you can print with just a few clicks
- Improved print preview and confirmation screens help you find critical info like printer, kit, and resin, so you can more easily find
- compatible printers
- Editing tools are now hidden when Autopilot mode is turned on—you can disable Autopilot at any time to access tools
- Many more UX/UI changes to improve your workflow
- Added a toggle switch that allows you to switch back and forth between the old and new RayWare if you experience any issues
Cloud Drive
- Design files are now synced to Cloud Drive when in ‘New’ status; previously they were only synced when a case was approved
Cloud Design
- Added a Tips and Tricks video to the Hybrid Denture Form
- Refreshed UI for Removable Denture, Surgical Guide, and AI Crown delivery
- Optimized account menu for mobile devices
- New home screen banner added
- Spanish language option now available in the sign-up flow
- Removed outdated notification emails
- Importing from iTero scanner now automatically creates a new patient profile
Bug Fixes
- Improved device information in the Devices side panel
- Fixed white screen issue when switching models in 3D view
- Resolved scrollbar issue on the dashboard page
- Devices page now auto-refreshes when devices are registered or unregistered
- Immediate retry now available for failed payments
August 26, 2024
New Features
RayWare Cloud
- Improved the default night guard supports
- Materials with multiple shades will now require shade selection
Cloud Drive
- Added a button to view approved and uploaded case files in Cloud Drive
Cloud Design
- Updated UI for ordering Cemented Restorations
- Improved home screen for a streamlined user experience
- Spanish language localization is now available for Cloud Design dashboard
- When ordering a treatment, the last used material will automatically be selected
- The dental model print & ship service is now available in Canada
- Added STL corruption checking and error handling
Bug Fixes
- Sorting by “last updated” now correctly sorts treatments
- Improved Cloud Design emails on mobile devices
- Improved file visualization when downloading files
- Other bug fixes and improvements
July 15, 2024
New Features
RayWare Cloud
- NightGuards can now be printed with fewer supports
- During print setup, you can now select the resin shade, if available
Cloud Drive
- Files stored on Cloud Drive can now be deleted
Cloud Design
- Anterior teeth can now be selected
- Multiple teeth can be selected in a single treatment
- Improved the interface for adding and updating a payment method
- Print Dashboard has been revamped for an improved user experience
- Improved the treatment and patient list filters for better organization
- Streamlined treatment delivery experience for AI Nightguard and Occlusal Guard
- Design notification emails improved
- Scan files are automatically quality-checked when uploaded
- Improved the 3D viewer for Denture treatment review
- Updated the default user icon to display first and last initial
- German language is now available
- Updated the label chips on the treatment selection page
Bug Fixes
- Fixed an issue with automatic layout for Implant Crown
- Cloud Design chat will now autoscroll to the bottom when there are replies
- Improved the behavior of the Next button
- Corrected a time display issue that affected the order and position of chat content
- Other bug fixes and improvements
May 30, 2024
Cloud Design
New Features & Improvements
- Added error messages and auto-scroll on forms when clicking the ‘Next’ before all fields are filled
- Made the steps at the bottom of most order forms clickable
- Improved the flow of some order forms
- Hide the live support icon when the designer chat is active
- Added how-to videos to the AI Crown and Denture order detail cards
- Rush cases now have a notification to tell you if you’re submitting outside business hours
- Improved email notification settings
- Updated the Sign In screen
- German language is now available
RayWare Cloud
New Features & Improvements
- Added Pro 2 to the printer selection list, along with all supporting modules
Bug Fixes
- Resolved issues with printer setup
- Fixed empty estimated time and resin usage estimation
- Addressed inability to modify layer thickness
- Made manual revision of AI cases more reliable
- Other bug fixes and improvements
April 8, 2024
Cloud Design
New Features & Improvements
- Improved the registration process
- Added a new handoff feature for merging multiple Cloud Design night guards into a single RayWare Cloud job
- You can now request an AI or manual revision for a night guard, even after you’ve approved it
- Added new rush night guard designs
- Anterior ramp night guards are now directional and you can choose which direction your design needs
- Added side-by-side comparison of denture design styles to aid the order process
- NightGuard Flex 2 Simply Clear is now available in the print & ship order form
RayWare Cloud
New Features & Improvements
- Added a new networking protocol that allows RayWare Cloud to send jobs to the queue of any registered printer, even if it doesn’t show as “Online”
- Offices with network security that blocks SprintRay Cloud protocols can now use RayWare Cloud to queue print jobs
- Print jobs sent in this way may take a few minutes to download to your device
- An active internet connection is still required for both the computer and printer
- Added a notification that Google Chrome is now the only officially supported browser for SprintRay Cloud products
- Made improvements to Night Guard ‘Max Strength’ and ‘Balanced’ support parameters
- Arch Kit is now available for the Implant Crown indication type
Bug Fixes
- Fixed an issue in Cloud Drive where subfolders were showing incorrect size values
- Fixed an issue where files couldn’t be dragged & dropped into RayWare Cloud
- Other bug fixes and improvements
January 29, 2024
Cloud Design
New Features & Improvements
- Cemented Restorations treatment type is now available, which allows you to select any
combination of the following treatments for manual design:
- Crown, Inlay, Onlay, Shell Temp, Bridge, and Maryland Bridge
- Rush service is available with this treatment
- Introducing AI Nightguard 2, featuring a raft of improvements to our current night guard AI:
- Can now generate an upper or lower guard
- Accepts closed and open bite scans
- Features improved customization options
- Added and expanded availability of rush designs to more treatments, subject to designer availability
RayWare Cloud
New Features & Improvements
- Arch Kit has been validated for 3D printing restorations - you can now use it with all Fixed Restorations in RayWare Cloud
Bug Fixes
- Fixed an order submission payment error
- Fixed an issue with syncing files between Cloud Design and Cloud Drive
- Other bug fixes and improvements
November 29, 2023
Cloud Design
New Features & Improvements
- New Product - Night Guard Design, Print, & Ship
- In addition to designing, we now offer print & ship services for night guards
- Access through the ‘Occlusal Guard’ order form on Cloud Design
- Hybrid Denture treatments now accept Optisplint verification jig data in addition to photogrammetry
- Added treatment notes and workflow information to all treatments on the selection screen
RayWare Cloud
New Features & Improvements
- The ‘Syncing Changes’ message now articulates what the system is doing behind the scenes
New Product - Cloud Drive
New Features & Improvements
- Introducing SprintRay Cloud Drive - a file management and storage system that allows you to manage files from Cloud Design treatments, scanner integrations, and manual uploads
- Cloud Drive integrates with all SprintRay Cloud services, so you can easily access Cloud Drive files while submitting treatment requests or building print jobs in RayWare
- Activate Cloud Drive by clicking the ‘Cloud’ icon near the top right corner of SprintRay Cloud
Bug Fixes
- Turned off automatic mesh repair for the ‘Aligner’ appliance type so that labels will no longer be removed by our repair algorithm
- Removed the printer info button from the header; it was sometimes displaying incorrect information
- Fixed a bug with the Surgical Guide appliance type that was causing guides to be oriented upside-down
- Performance improvements for RayWare Cloud and Cloud Design
- Other bug fixes and improvements
May 30, 2024
Cloud Design
New Features & Improvements
- Added error messages and auto-scroll on forms when clicking the ‘Next’ before all fields are filled
- Made the steps at the bottom of most order forms clickable
- Improved the flow of some order forms
- Hide the live support icon when the designer chat is active
- Added how-to videos to the AI Crown and Denture order detail cards
- Rush cases now have a notification to tell you if you’re submitting outside business hours
- Improved email notification settings
- Updated the Sign In screen
- German language is now available
RayWare Cloud
New Features & Improvements
- Added Pro 2 to the printer selection list, along with all supporting modules
Bug Fixes
- Resolved issues with printer setup
- Fixed empty estimated time and resin usage estimation
- Addressed inability to modify layer thickness
- Made manual revision of AI cases more reliable
- Other bug fixes and improvements
April 8, 2024
Cloud Design
New Features & Improvements
- Improved the registration process
- Added a new handoff feature for merging multiple Cloud Design night guards into a single RayWare Cloud job
- You can now request an AI or manual revision for a night guard, even after you’ve approved it
- Added new rush night guard designs
- Anterior ramp night guards are now directional and you can choose which direction your design needs
- Added side-by-side comparison of denture design styles to aid the order process
- NightGuard Flex 2 Simply Clear is now available in the print & ship order form
RayWare Cloud
New Features & Improvements
- Added a new networking protocol that allows RayWare Cloud to send jobs to the queue of any registered printer, even if it doesn’t show as “Online”
- Offices with network security that blocks SprintRay Cloud protocols can now use RayWare Cloud to queue print jobs
- Print jobs sent in this way may take a few minutes to download to your device
- An active internet connection is still required for both the computer and printer
- Added a notification that Google Chrome is now the only officially supported browser for SprintRay Cloud products
- Made improvements to Night Guard ‘Max Strength’ and ‘Balanced’ support parameters
- Arch Kit is now available for the Implant Crown indication type
Bug Fixes
- Fixed an issue in Cloud Drive where subfolders were showing incorrect size values
- Fixed an issue where files couldn’t be dragged & dropped into RayWare Cloud
- Other bug fixes and improvements
January 29, 2024
Cloud Design
New Features & Improvements
- Cemented Restorations treatment type is now available, which allows you to select any
combination of the following treatments for manual design:
- Crown, Inlay, Onlay, Shell Temp, Bridge, and Maryland Bridge
- Rush service is available with this treatment
- Introducing AI Nightguard 2, featuring a raft of improvements to our current night guard AI:
- Can now generate an upper or lower guard
- Accepts closed and open bite scans
- Features improved customization options
- Added and expanded availability of rush designs to more treatments, subject to designer availability
RayWare Cloud
New Features & Improvements
- Arch Kit has been validated for 3D printing restorations - you can now use it with all Fixed Restorations in RayWare Cloud
Bug Fixes
- Fixed an order submission payment error
- Fixed an issue with syncing files between Cloud Design and Cloud Drive
- Other bug fixes and improvements
November 29, 2023
Cloud Design
New Features & Improvements
- New Product - Night Guard Design, Print, & Ship
- In addition to designing, we now offer print & ship services for night guards
- Access through the ‘Occlusal Guard’ order form on Cloud Design
- Hybrid Denture treatments now accept Optisplint verification jig data in addition to photogrammetry
- Added treatment notes and workflow information to all treatments on the selection screen
RayWare Cloud
New Features & Improvements
- The ‘Syncing Changes’ message now articulates what the system is doing behind the scenes
New Product - Cloud Drive
New Features & Improvements
- Introducing SprintRay Cloud Drive - a file management and storage system that allows you to manage files from Cloud Design treatments, scanner integrations, and manual uploads
- Cloud Drive integrates with all SprintRay Cloud services, so you can easily access Cloud Drive files while submitting treatment requests or building print jobs in RayWare
- Activate Cloud Drive by clicking the ‘Cloud’ icon near the top right corner of SprintRay Cloud
Bug Fixes
- Turned off automatic mesh repair for the ‘Aligner’ appliance type so that labels will no longer be removed by our repair algorithm
- Removed the printer info button from the header; it was sometimes displaying incorrect information
- Fixed a bug with the Surgical Guide appliance type that was causing guides to be oriented upside-down
- Performance improvements for RayWare Cloud and Cloud Design
- Other bug fixes and improvements
October 26, 2023
RayWare Cloud
New Features & Improvements
- Support Raft is no longer the default support type for Fixed Restorations
- Improved supports for no-prep veneers
Cloud Design
New Features & Improvements
- New treatment for US customers: Veneers
- $45 per tooth
- 2 business day turnaround
- New Treatments for EU customers: ‘Surgical Guide with Temporary Restoration' and 'Smile Design'
- 3D viewer is now available when reviewing Crown and Bridge and Smile Design treatments
Bug Fixes
- Performance improvements for RayWare Cloud and Cloud Design
- Other bug fixes and improvements
September 27, 2023
RayWare Cloud
New Features & Improvements
- Add new ‘+’ button on the tab rail to makes it easier to start a new print job
- Improved User Experience to Rayware Cloud
Bug Fixes
- Removed the ‘Preview’ button from files that are not STLs, and therefore cannot be previewed
- Other bug fixes and improvements
- Performance improvements to RayWare Cloud
August 28, 2023
Cloud Design
New Features & Improvements
- New Treatments Available
- Same Day Hybrid Dentures by Appointment
- 45 Minute Rush Surgical Guides
- Smile Correct for minor aligner cases
- Updated User Interface and Ordering Experience
- Custom Bleaching Trays
- Clear Aligners
- Introducing the SprintRay Digital Assistant in Cloud Design
- Launch by clicking the button in the lower right corner of the screen
- Get answers to common questions
- Troubleshoot basic issues
- Schedule time with Cloud Design support reps
- Night Guard treatments can now detect and verify upper and lower scans to prevent issues with treatment planning
Bug Fixes
- Fixed display and functional bugs in order forms throughout the system
- Optimized the 3D viewer for improved performance
- Other bug fixes and improvements
July 26, 2023
Cloud Design
New Features & Improvements
- New Surgical Guide order form, with improved graphics and additional details.
- Users can now choose Crown Kit when ordering Crown and Bridge treatment.
- New Rush treatment flag for specific treatment, to enable 30-45min designs.
- Treatment ID will now be presented in treatment view for smoother customer support interactions.
- Promo Code can now be entered in the Review & Submit page.
- Dentists can now delete patients from design services.
- Users can now order multiple crowns in one AI Crown form.
- New 3D viewer to enhance design approval process.
RayWare Cloud
New Features & Improvements
- Added default appliance profiles for all appliance types so that users can always return to SprintRay suggested print parameters.
- New ability to provide feedback on the Print Setup process in RayWare Cloud.
- User can receive instant assistance with our new AI support bot.
Bug Fixes
- Improved behavior issues with missing layer thickness.
- Improved the resin shown on printer list.
May 23, 2023
Cloud Design
New Features & Improvements
- Improved patient management user interface with user notifications.
- Added new filters for viewing treatments for a specific patient so users can see which treatments need attention.
- Added a new sidebar to the user interface that provides patient details and allows users to easily start a new treatment.
- Users can now cancel a ‘New’ treatment that hasn't started design.
- The removable dentures treatment now allows users to select separate print parameters for each printable part.
- Added real data to the patient files page.
- Specialty is now required on user profile.
- Added the ability to save and delete drafts of treatments.
- Added the universal footer to the patient details page.
- Improved the experience for submitting an AI night guard including more context about what types and quality of data are required.
RayWare Cloud
New Features & Improvements
- Added default appliance profiles for all appliance types so that users can always return to SprintRay suggested print parameters.
- Multi-platform aligner Auto File sorting for easy nesting.
- Added Veneer and Screw Retained Crown as a new appliance type with parameters that will improve the printing experience.
- Added option to show all connected printers and their current and queued jobs.
- The Aligner application subtype will now show the Auto Support on/off switch as an option above the model type selection.
- Updated the Fit Adjustment slider to provide consistent, granular steps.
- Improved the build platform and printer selection process.
- Added a platform preview for each platform when working on a multi-platform print.
- Updated the location of the print job rail and added preview for improved access and speed.
- Improved the accuracy of holes in surgical guides when printing at an angle.
- When making changes to the print parameters on one platform in a multi-platform job, the changes will now apply to all platforms
Bug Fixes
- Fixed issues with print time estimation
- Fixed issues with wrong orientation of Surgical guides
- Fixed issues with Denture Base supports
February 23, 2023
Cloud Design
New Features & Improvements
- Introducing AI Crown design! Submit scans and receive a crown design in under 10 minutes, available now
- Added a ‘Recently Used Treatments’ section for easy access
Bug Fixes
- Fixed an issue that was allowing the treatment type to be changed when editing a treatment template
- Other minor copy fixes
RayWare Cloud
New Features & Improvements
- The SprintRay Crown Kit is here! Added support for setting-up prints using the Crown Kit build platform and tank
- SprintRay Ceramic Crown is now available in materials selection
- Created a first time user experience when using the SprintRay Crown Kit for the first time
- New scaling tool to change the appliance size
- A message will now display when a job has been split across multiple platforms
- Files can now be dragged and dropped between platforms on a multi-platform job
- Other UI and design improvements for better usability
Bug Fixes
- Fixed a few issues with model orientation
January 31, 2023
Cloud Design
New Features & Improvements
- Added new removable denture treatment options
o New denture
o Immediate denture - Surgical guide with temporary restoration is now available for multiple teeth
- Added additional occlusal guard types for EU customers
- Updated and improved the treatment selection page
RayWare Cloud
New Features & Improvements
- Added the ability to sort multi-platform aligner files by week
- Models that are too large for the build platform will now be visible
- Improved speed and responsiveness when importing STL and SPR files
- All files can now be selected/deselected
- Other improvements to improve speed and responsiveness
Bug Fixes
- Fixed an issue displaying long print job names
- Fixed an issue caused by moving a model before it is uploaded
- Other bug fixes and improvements
Click here for the updates: DS and RWC - January 2023 Walkthrough Video
January 6, 2023
Cloud Design
New Features & Improvements
- Surgical Guide designs are now available in the EU
- Ability to upload zip files in others section for all treatment types
- EU treatment options are now available in all European countries
- Added VAT a registration message to the EU account creation page
- Added German language translation
- Other UI improvements and bug fixes
RayWare Cloud
New Features & Improvements
- Automatic features such as layout, supports, and orientation can now be enabled or disabled
- When annotating, models can now be debossed or embossed
- Ability to pre-set orientation for aligners
- New ‘dime’ support option added for efficiently organizing and printing crown & bridge
- Showing the new release banner on every new release
- New denture-based resin
- Other UI improvements and bug fixes
November 22, 2022
Cloud Design
New Features & Improvements
- Improved the AI NightGuard treatment workflow
- Added Bridges treatment subtype under the Crown treatment form
- Improved the navigation in the treatment request workflow
- Users can now request a paid revision on an existing treatment for hybrid dentures rather than having to submit a totally new treatment reques
RayWare Cloud
New Features & Improvements
- Added release notes to the profile menu
- Introduced the ability to delete and duplicate multiple models
- Updated terms and conditions
- Introduced keyboard shortcuts to RayWare Cloud
- Added the multi-platform feature, allowing users to import a large quantity of models automatically split between multiple print jobs
- Added ability to import SPRs as a new Print job
Bug Fixes
- Fixed an error that affected promotion codes
- Fixed patient ID format issue
- Fixed a bug that caused denture teeth to orient incorrectly
- Fixed a few Print issues from RayWare Cloud
- Miscellaneous user interface improvements
November 1, 2022
RayWare Cloud
Bug Fixes
October 24, 2022
RayWare Cloud
New Features & Improvements
- Updated support structures to improve print reliability and efficacy
- Added OnX Tough as a resin option for several Denture subtypes:
- Hybrid Denture
- Denture Teeth
- Try-in Denture
- Added a spooky Halloween print job banner that lets you print a collection of pumpkin-themed models
- Available through 10/31
October 18, 2022
Cloud Design
New Features & Improvements
- New colors! UI has been updated to match the SprintRay brand
- Improvements to Night Guard AI design:
- Revised the workflow for requesting revisions and refunds for AI designs
- Removed the ‘Bite Scan’ collection from the intake form; bite scans are not needed
- Added a button to quickly add STL files from Cloud Design to an existing print job in RayWare Cloud
- Improvements for enterprise customers
- Created a monthly email for centralized billing and treatment report
- Updated the denture order intake form
- Account filtering will now use the business role to sort users
- Added the ability to select and change Clinic
Bug Fixes
- Fixed an error where using the 3D viewer in Cloud Design could block RayWare Cloud
- Fixed an issue where AI night guard design would generate blank STLs
- Other general fixes and improvements
RayWare Cloud
New Features & Improvements
- When editing supports, areas that need to be supported will now be colored red
- New UI design for print job organization bar to improve usability
- Added the ability to delete all print jobs
- Automatic mesh repair is now disabled by default
- Added new keyboard shortcuts
- Enter - Confirm changes
- Escape - Cancel changes
- Other usability changes and improvements
Bug Fixes
- Supports will no longer generate inside surgical guide drill holes
- Fixed an issue where choosing Maximum Strength supports generated Default Supports
- Denture bases will now be automatically oriented properly
- Unprintable Files will now always appear in red
- Fixed an issue that was generating supports on open scan files
- Other general fixes and improvements